"Jeff, thank you so very much for all of your help in refinancing our home. You were organized and professional, as well as kind, which made all of the difference in our interactions with you. We put our trust in you and you most definitely came through for us. We appreciated your promptness to return calls. There were absolutely no surprises at settlement. Thank you for your patience as well as treating us as people rather than just home loan customers. You stand above the rest. We wouldn't hesitate to recommend you and will certainly return with more business in the future."