Financial Hardship Support

When times are tough, you have options.


NASB understands there are certain unforeseen circumstances in life.

The key to working through these situations is to contact us as soon as possible. 

Foreclosure and default situations are extremely time sensitive matters, so it is very important to maintain regular communication with us during this time so we can begin evaluating potential foreclosure options at the earliest opportunity.  The ability of our bank to offer any loss mitigation options is directly dependent on your efforts to provide us with complete and accurate information quickly enough for us to determine your best options.  The sooner we are made aware of the situation, the more likely we will be able to help you. If you are having difficulty making your loan payments, NASB may be able to help you stay in your home. We have a dedicated team prepared to assist you. We can work with you to help you determine which solution may be best for you in a time of hardship.

There are various options available to assist you depending on your specific circumstances. If you wish to remain in your home, we may be able to qualify you for a repayment plan or a loan modification.

  • Repayment plan – If there was a temporary situation which caused you to fall behind on your monthly payment, this option allows you to pay the past due payments over a period of time while you also continue to pay your regular monthly payment amount.
  • Loan modification – This option allows you to modify the terms of the loan which may include adding the payment arrearage onto the outstanding principal balance to be repaid over the remaining term of the loan. If your circumstances require you to sell your home and you are unable to obtain a contract where the proceeds from the sale will not be sufficient to pay your loan in full, you may qualify for a short payoff or a deed in lieu.
  • Short payoff – If you receive an offer to sell your property at the current market value but the sale proceeds will be less than the amount necessary to pay your loan in full, you may qualify for a short payoff.
  • Deed in lieu – If you have had your property listed for sale but have not received a legitimate offer from a potential buyer, you may qualify for a deed in lieu. This allows you to avoid a lengthy foreclosure process and is less detrimental to your credit score than a foreclosure.

To request assistance, you need to follow these steps:

First: Gather the following information/documentation:

  • Complete a Financial Information Form
  • Provide a Hardship Affidavit statement
  • Two most recent bank statements for all deposit accounts
  • Two most recent pay stubs
  • Two most recent Federal Tax Returns
  • Complete an IRS Form 4506-T
  • Year-to-date profit and loss statement if you are self-employed
  • Statements from any other income source (i.e. social security, disability, child support, alimony, etc.) which includes payment amount, frequency and duration

Second: Complete and sign all of the documents in step one and send them to us using one of the following methods:

  • Fax them to:
    Attn: Loss Mitigation Department
  • Mail them to:
    North American Savings Bank
    Attn: Loss Mitigation Department
    903 E. 104th Street, Suite 400 
    Kansas City, MO 64131

Third: Upon receipt, one of our Loan Default Counselors will review your information and contact you to discuss your situation. 

There are many companies in the marketplace who claim to be able to help you stop a foreclosure or negotiate a forbearance agreement with your lender on your behalf. Please read the information published by the Office of Thrift Supervision for more information on these companies.

  • Beware of any person or organization that asks you to pay a fee in exchange for housing counseling services or modification of a delinquent loan.
  • Beware of anyone who says they can "save" your home if you sign or transfer over the deed to your house. Do not sign over the deed to your property to any organization or individual unless you are working directly with your mortgage company to forgive your debt.
  • Never make mortgage payments to anyone other than your mortgage company without their approval.


If your home is in foreclosure or if you are having problems making your payments, please contact NASB directly. We will be able to communicate with you directly and determine the best resolution for your situation.

If you do wish to consult a third party for credit counseling services, please check the website of the US Department of Housing and Urban Development to locate a HUD approved counselor who will not charge you for their services.