Account Information
Call
MON-FRI: 7:30 a.m. - 5:30 p.m. CST
Customer Service
Kansas City area: 816-316-4000, option 5, option 2
All other areas: 800-677-6272, option 5, option 2
Homeowner Hardship Support
Kansas City area: 816-316-4000, option 5, option 1
All other areas: 800-677-6272, option 5, option 1
Personal Access Line (PAL) Available 24/7
Kansas City area: 816-765-7272
All other areas: 800-374-2636
Email
Secure: Log into your Online Banking session and use the 'Contact Us' tab at the top of the Account Summary page.
Non-Secure: servicing@nasb.com1
Non-Secure: LossMit@nasb.com
1
Mail
Loan Payments:
Deliveries not accepted on weekends or holidays
North American Savings Bank
P.O. Box 808002
Kansas City, MO 64180-8002
Make a Loan Payment Online
All Other Correspondence:
North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131
Overnight Mail:
Deliveries not accepted on weekends or holidays
North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131
To submit a written Notice of Error, Request for Information or Qualified Written Request2 send correspondence to:
North American Savings Bank
Attn: Loan Servicing
903 E. 104th Street, Suite 400
Kansas City, MO 64131
Notice of Error Resolution or Information Request
1Please do not submit personal sensitive information such as account or debit card information through the “Non-Secure” email address. When supplying personal sensitive information to the Bank, please use the secure messaging system via Internet Banking or contact NASB directly using the applicable telephone number provided.
2A Notice of Error, Request for Information or Qualified Written Request is a request for NASB to research an error or dispute regarding the servicing of your mortgage, or to request information or documentation regarding your mortgage.