Contact Us

When you have questions or concerns, we want to hear from you.

We're here when you need us.

For all NASB departments and questions you can fill out the form below or call us at 816-943-8000 and you will be directed to the proper contact. 

 

Additional ways to get in touch:

Personal Account Information

Call

Kansas City area: 816.316.4000, option 3 
All other areas: 800.677.6272, option 3


Email

Secure: Sign in to Online Banking, and under the Accounts Summary module, select the "More" tab, then click "Messages," and "Compose New." View Page 
Non-Secure:
 CSR@nasb.com1

Mail

North American Savings Bank 
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Call

MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Kansas City area:  816.316.4000, option 3, option 1
All other areas:  800.677.6272, option 3, option 1


Password Resets

Kansas City area: 816.316.4000, option 3, option 1
All other areas: 800.677.6272, option 3, option 1

Call

MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Kansas City area: 816.316.4000, option 2
All other areas: 
800.677.6272, option 2


Lost or Stolen Cards:

24 hours a day: 833.221.8636

Call

Kansas City area: 816.765.7272
All other areas:
 800.374.2636

To limit any impact, please keep in mind these helpful travel tips.

Call

Kansas City area: 816.316.4000, option 4
+1.800.677.6272, option 4

Account Information

Call

MON-FRI: 8:00 a.m. - 5:00 p.m. CST

Customer Service

Kansas City area: 816.316.4000, option 5, option 2
All other areas:
 800.677.6272, option 5, option 2

Homeowner Hardship Support

Kansas City area: 816.316.4000, option 5, option 1
All other areas:
 800.677.6272, option 5, option 1

Personal Access Line (PAL) Available 24/7

Kansas City area: 816.765.7272
All other areas:
 800.374.2636


Email

Secure: Log into your Online Banking session and use the 'Contact Us' tab at the top of the Account Summary page.
Non-Secure: servicing@nasb.com1
Non-Secure: LossMit@nasb.com1

Mail

Loan Payments:

Deliveries not accepted on weekends or holidays
North American Savings Bank
P.O. Box 808002
Kansas City, MO 64180-8002

Make a Loan Payment Online

 

All Other Correspondence:

North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Overnight Mail:

Deliveries not accepted on weekends or holidays
North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131

To submit a written Notice of Error, Request for Information or Qualified Written Request* send correspondence to:
North American Savings Bank
Attn: Loan Servicing
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Notice of Error Resolution or Information Request

 


*A Notice of Error, Request for Information or Qualified Written Request is a request for NASB to research an error or dispute regarding the servicing of your mortgage, or to request information or documentation regarding your mortgage.

Online Consumer Direct Division

855.465.0753
Find a Loan Officer

Grandview, MO

12498 S. 71 Highway
Grandview, MO 64030
816.316.4500


Lee's Summit, MO

937 NE Columbus Street
Lee’s Summit, MO 64086
816.246.1000
866.599.9800 toll free


Kansas City, MO

8501 N. Oak Trafficway
Kansas City, MO 64155
816.436.5924
866.599.9800 toll free


Platte City, MO

2707 NW Prairie View Road
Platte City, MO 64079
816.858.2101


St. Joseph, MO

920 N. Belt Highway
St. Joseph, MO 64506
816.233.8093


Excelsior Springs, MO

1001 N. Jesse James Road
Excelsior Springs, MO 64024
816.630.6711


Kansas City, MO

903 E. 104th Street
Building C, Suite 400
Kansas City, MO 64131
816.943.8000
866.599.9800 toll free

Grandview, MO

12498 S. 71 Highway
Grandview, MO 64030
816.316.4500


Independence, MO

11400 E. 23rd Street
Independence, MO 64052
816.254.4000


Lee's Summit, MO

646 NE 291 Highway
Lee’s Summit, MO 64086
816.524.0500


Harrisonville, MO

2002 E. Mechanic Street
Harrisonville, MO 64701
816.380.7722


Kansas City, MO

8501 N. Oak Trafficway
Kansas City, MO 64155
816.436.5924
866.599.9800 toll free


Kansas City, MO

7012 NW Barry Road
Kansas City, MO 64153
816.741.4400


Platte City, MO

2707 NW Prairie View Road
Platte City, MO 64079
816.858.2101


St. Joseph, MO

920 N. Belt Highway
St. Joseph, MO 64506
816.233.8093


Excelsior Springs, MO

1001 N. Jesse James Road
Excelsior Springs, MO 64024
816.630.6711


Lexington, MO

205 S. 13th Street
Lexington, MO 64067
660.259.2247


Odessa, MO

228 S. 2nd Street
Odessa, MO 64076
816.633.4106


1Please do not submit personal sensitive information such as account or debit card information through the “Non-Secure” email address. When supplying personal sensitive information to the Bank, please use the secure messaging system via Internet Banking or contact NASB directly using the applicable telephone number provided.