Contact Us

When you have questions or concerns, we want to hear from you.

We're here when you need us.

For all NASB departments and questions you can fill out the form below or call us at 816-943-8000 and you will be directed to the proper contact.

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Email*

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Department

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By clicking the Submit button you agree that you are providing an electronic signature expressly authorizing NASB to contact you by telephone at any of the telephone number(s) provided above using an automatic telephone dialing system or an artificial or prerecorded voice or via text/SMS message, even if the telephone number is assigned to a cellular telephone service or other service for which the called party is charged. NASB may also contact you via email using any email address you provided. This authorization overrides any previous registration on a federal, state or corporate Do Not Call Registry or any internal NASB privacy or solicitation preference you have previously expressed. You are not required to provide this authorization as a condition of purchasing any property, goods or services from NASB. As an alternative, you may call us directly at (866) 627-7119 and we will process your request over the phone.

Additional ways to get in touch:

Deposit Services

Personal Account Information

Call

Kansas City area: 816-316-4000, option 3
All other areas: 800-677-6272, option 3

Email

Secure: Sign in to Online Banking, and under the Accounts Summary module, select the "More" tab, then click "Messages," and "Compose New." View Page
Non-Secure: CSR@nasb.com¹

Mail

North American Savings Bank
Attn: Loan Servicing
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Online Banking Support

Call

MON-FRI: 9:00 a.m. - 5:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Kansas City area: 816-316-4000, option 3, option 1
All other areas: 800-677-6272, option 3, option 1

Password Resets

Kansas City area: 816-316-4000, option 3, option 1
All other areas: 800-677-6272, option 3, option 1

ATM/Visa Check Cards

Call

Monday-Friday: 9:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - Noon

Kansas City area: 816-316-4000, option 2
All other areas: 800-677-6272, option 2

Lost or Stolen Cards:

24 hours a day: 833-221-8636

24-Hour Personal Access Line (PAL)

Call

Kansas City area: 816-765-7272
All other areas: 800-374-2636

Traveling? Contact Us First

To limit any impact, please keep in mind these helpful travel tips.

Call

Kansas City area: 816-316-4000, option 4
1-800-677-6272, option 4

Loan Servicing & Homeowner Hardship Support

Account Information

Call

MON-FRI: 7:30 a.m. - 5:30 p.m. CST

Customer Service

Kansas City area: 816-316-4000, option 5, option 2
All other areas: 800-677-6272, option 5, option 2

Homeowner Hardship Support

Kansas City area: 816-316-4000, option 5, option 1
All other areas: 800-677-6272, option 5, option 1

Personal Access Line (PAL) Available 24/7

Kansas City area: 816-765-7272
All other areas: 800-374-2636

Email

Secure: Log into your Online Banking session and use the 'Contact Us' tab at the top of the Account Summary page.
Non-Secure: servicing@nasb.com¹
Non-Secure: LossMit@nasb.com ¹

Mail

Loan Payments:

Deliveries not accepted on weekends or holidays
North American Savings Bank
P.O. Box 808002
Kansas City, MO 64180-8002

Make a Loan Payment Online

All Other Correspondence:

North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Overnight Mail:

Deliveries not accepted on weekends or holidays
North American Savings Bank
Attn: Loan Customer Service
903 E. 104th Street, Suite 400
Kansas City, MO 64131

To submit a written Notice of Error, Request for Information or Qualified Written Request² send correspondence to:
North American Savings Bank
Attn: Loan Servicing
903 E. 104th Street, Suite 400
Kansas City, MO 64131

Notice of Error Resolution or Information Request

¹Please do not submit personal sensitive information such as account or debit card information through the “Non-Secure” email address. When supplying personal sensitive information to the Bank, please use the secure messaging system via Internet Banking or contact NASB directly using the applicable telephone number provided.

²A Notice of Error, Request for Information or Qualified Written Request is a request for NASB to research an error or dispute regarding the servicing of your mortgage, or to request information or documentation regarding your mortgage.

IRA Lending

Call

866-735-6272

Email

iralending@nasb.com

Loan Offices

Online Consumer Direct Division

855-465-0753
Find a Loan Officer