Loan Servicing Updates
We're closely monitoring the COVID-19 situation and providing updates on how it impacts your loan experience and communities where we serve, work and live.
NASB’s new mobile banking app is now live. Please delete the existing NASB app and download the new one.
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We're closely monitoring the COVID-19 situation and providing updates on how it impacts your loan experience and communities where we serve, work and live.
The Coronavirus (COVID-19) pandemic is creating financial uncertainty for many, and NASB is committed to assist you during this difficult time. If you have been affected or are experiencing financial hardship as a result of the Coronavirus, we’re here to help.
Our mortgage relief options can help during financial hardships, particularly when a situation is outside of your control. NASB has a long history of service excellence, and we remain committed to supporting you and being a source of strength in this time of uncertainly.
Customers who have concerns about their loan obligations or would like to inquire about eligibility for our relief program options are encouraged to contact the following teams:
1. Consumer Loans and Mortgage Relief:
2. Commercial Real Estate and Construction/Land Development Relief
Alternatively, please complete and submit your COVID-19 hardship form. A NASB representative will contact you within seven business days to discuss what temporary mortgage payment forbearance options you qualify for. Click here to request a forbearance.
We will continue to update this page with the latest information on our financial relief measures and answers to commonly asked questions. For additional information please visit our COVID-19 FAQs.
Answers to common loan servicing questions in regards to COVID-19.
Call our Loan Servicing Department at 1-800-677-6272, option 5, option 1 to check your application status.
At the end of the Forbearance Period, or any time before, you have the following options to resolve any past due amounts:·
If you are facing a financial hardship due to COVID-19, NASB will make available a payment Forbearance Plan to temporarily suspend mortgage payments for a certain time frame with no credit bureau impact. In addition, NASB is suspending foreclosure sales and evictions of borrowers for 60 days beginning March 18, 2020.
Some important notes about NASB’s Forbearance Plan:
After the forbearance, we will explore additional workout options if necessary, including a loan modification.
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