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Loan Servicing Updates

We're closely monitoring the COVID-19 situation and providing updates on how it impacts your loan experience and communities where we serve, work and live.

Call us 800-677-6272 Option 5, Option 1 

March 24, 2020

NASB Mortgage Relief Programs

The Coronavirus (COVID-19) pandemic is creating financial uncertainty for many, and NASB is committed to assist you during this difficult time. If you have been affected or are experiencing financial hardship as a result of the Coronavirus, we’re here to help.

Our mortgage relief options can help during financial hardships, particularly when a situation is outside of your control. NASB has a long history of service excellence, and we remain committed to supporting you and being a source of strength in this time of uncertainly.

Customers who have concerns about their loan obligations or would like to inquire about eligibility for our relief program options are encouraged to contact the following teams:

1. Consumer Loans and Mortgage Relief:

  • If you are an affected Consumer or Homeowner, please contact our support team at Relief@nasb.com or at 800-677-6272, option 5, option 1. Our Customer Service representatives are available Monday-Friday from 7:30 a.m. to 5:30 p.m. CT.
  • If you are an affected IRA loan customer, please contact our support team at Relief@nasb.com or at 800-677-6272, option 5, option 1. Our Customer Service representatives are available Monday-Friday from 7:30 a.m. to 5:30 p.m. CT.

2. Commercial Real Estate and Construction/Land Development Relief

  • We recognize that each customer is unique, and it is unlikely that a “one size fits all” program would satisfy our Commercial Real Estate and Construction and Land Development Customers who are accustomed to solutions that are tailored to their unique needs.
  • If you are an affected Commercial Real Estate or Construction and Land Development Customer, please email us at AssetResolution@nasb.com or contact your Loan Officer.

Alternatively, please complete and submit your COVID-19 hardship form. A NASB representative will contact you within seven business days to discuss what temporary mortgage payment forbearance options you qualify for. Click here to request a forbearance.

We will continue to update this page with the latest information on our financial relief measures and answers to commonly asked questions. For additional information please visit our COVID-19 FAQs.



March 24, 2020

Loan Servicing FAQs

Answers to common loan servicing questions in regards to COVID-19.

No, there should never be a fee to obtain assistance or information about foreclosure assistance or disaster assistance from your mortgage servicer.
We’ll send you an email with your mortgage assistance options eligibility within seven business days of our receipt of the information needed.

Call our Loan Servicing Department at 1-800-677-6272, option 5, option 1 to check your application status.

During a Forbearance Period, we will not report derogatory information to the credit bureaus.
During a Forbearance Period, we will not assess any late fees against your loan.
A Forbearance Plan temporarily suspends your monthly payments during the Forbearance Period and will make your loan past due. If at any point during the Forbearance Period you are able to make a payment, please do. If you are unable to make your payments during this period, we will not assess a late fee and will not report derogatory information to the credit bureaus.

At the end of the Forbearance Period, or any time before, you have the following options to resolve any past due amounts:·

  • Option 1: Bring your loan current by paying all past due amounts (including those not paid during the Forbearance Period); or
  • Option 2: Contact us to set up a repayment plan. A repayment plan adds a portion of your past due amounts to your regular monthly payment until your account is current; or
  • Option 3: Apply for a more permanent loss mitigation solution by following the details provided below regarding financial hardships.
If you were experiencing delinquency prior to the COVID-19 pandemic, and require a more permanent loss mitigation solution, please submit a loss mitigation application to lossmit@nasb.com or by calling us at 1-800-677-6272, option 5, option 1.
If the impact of COVID-19 results in job loss, income reduction, sickness, or other issues that impact your ability to make your monthly mortgage payment, that would constitute a financial hardship related to COVID-19.

If you are facing a financial hardship due to COVID-19, NASB will make available a payment Forbearance Plan to temporarily suspend mortgage payments for a certain time frame with no credit bureau impact. In addition, NASB is suspending foreclosure sales and evictions of borrowers for 60 days beginning March 18, 2020.

Some important notes about NASB’s Forbearance Plan:

  • Homeowners impacted by this national emergency are eligible for a payment Forbearance Plan to temporarily reduce or suspend their mortgage payments.
  • Homeowners in a Forbearance Plan will not incur late fees.
  • Credit bureau reporting of past due payments of borrowers in a Forbearance Plan as a result of hardships attributable to this national emergency is suspended.

  • After the forbearance, we will explore additional workout options if necessary, including a loan modification.