March 24, 2020
NASB Mortgage Relief Programs
The Coronavirus (COVID-19) pandemic is creating financial uncertainty for many, and NASB is committed to assist you during this difficult time. If you have been affected or are experiencing financial hardship as a result of the Coronavirus, we’re here to help.
Our mortgage relief options can help during financial hardships, particularly when a situation is outside of your control. NASB has a long history of service excellence, and we remain committed to supporting you and being a source of strength in this time of uncertainly.
Customers who have concerns about their loan obligations or would like to inquire about eligibility for our relief program options are encouraged to contact the following teams:
1. Consumer Loans and Mortgage Relief:
- If you are an affected Consumer or Homeowner, please contact our support team at Relief@nasb.com or at 800-677-6272, option 5, option 1. Our Customer Service representatives are available Monday-Friday from 7:30 a.m. to 5:30 p.m. CT.
- If you are an affected IRA loan customer, please contact our support team at Relief@nasb.com or at 800-677-6272, option 5, option 1. Our Customer Service representatives are available Monday-Friday from 7:30 a.m. to 5:30 p.m. CT.
2. Commercial Real Estate and Construction/Land Development Relief
- We recognize that each customer is unique, and it is unlikely that a “one size fits all” program would satisfy our Commercial Real Estate and Construction and Land Development Customers who are accustomed to solutions that are tailored to their unique needs.
- If you are an affected Commercial Real Estate or Construction and Land Development Customer, please email us at AssetResolution@nasb.com or contact your Loan Officer.
Alternatively, please complete and submit your COVID-19 hardship form. A NASB representative will contact you within seven business days to discuss what temporary mortgage payment forbearance options you qualify for. Click here to request a forbearance.
We will continue to update this page with the latest information on our financial relief measures and answers to commonly asked questions. For additional information please visit our COVID-19 FAQs.
March 24, 2020
Loan Servicing FAQs
Answers to common loan servicing questions in regards to COVID-19.