Banking Updates

We're closely monitoring the COVID-19 situation and providing updates on how it impacts the communities we serve, work and live.

June 19, 2020

How to Guard Against Cyber Attackers Posing as Financial Institutions

With the coronavirus lockdown increasing the usage of mobile banking apps, the FBI recently released a  public service announcement cautioning banking customers to be aware of cyber actors trying to extract login credentials using fraudulent practices. The PSA advises the public to be careful when downloading apps on smartphones and tablets, as they may contain trojans that create false login pages. It also includes several do's and don'ts to help protect you from a cyber attack, including making sure you enable a two-factor or multi-factor authentication and do not click on links in emails or text messages without checking to make sure it has come from your financial institution. 

NASB has always taken the security of your accounts very seriously and starting June 24th, 2020, NASB will be adding a new login feature, SecureNow, that helps guard your personal information by adding another layer of identity verification to online financial interactions. When logging into online banking using your computer or mobile app, you will receive a message to validate this new security feature. You will be prompted to receive a code either by text or voice on your phone. You will be asked to enter this code to complete the login process on your computer or phone. NOTE: This feature replaces the security image you are currently using.

Click here if you would like to read the entire FBI public service announcement, or visit our Security Center to learn how NASB protects your accounts and how you can further protect yourself from identity theft and fraud. If you have any questions regarding the security of your NASB account, don't hesitate to give us a call at 800-677-6272.




March 27, 2020

New Drive-thru and Customer Service Hours

Starting Monday, March 30, the drive-thru hours for all NASB branches will be from 9:00 a.m.- 5:00 p.m. on Monday through Friday, and from 9:00 a.m.- noon on Saturday. Our Customer Service will be available from 9:00 a.m.- 5:00 p.m. on Monday through Friday, and from 9:00 a.m.- noon on Saturday. The lobbies of all branches will continue to be closed to observe social distancing recommendations.




March 18, 2020

Banking FAQs

Answers to common banking questions in regards to COVID-19.

Conducting bank business is exempt from the stay-at-home order as long as it is done using a drive-thru service, which is available at any of our branches.

Due to the rapidly changing situation regarding the coronavirus (COVID-19), NASB will be utilizing drive-thru only service at all our branch locations, beginning Wednesday, March 18, 2020, until further notice.

Although we needed to temporarily limit lobby access to protect customers and associates, your money is completely secure. Not only is NASB a very well positioned, we are FDIC Insured. As an FDIC-insured bank, your deposits with NASB are protected up to at least $250,000.

The Federal Deposit Insurance Corporation (FDIC) was created in 1933. FDIC insurance covers deposit accounts — checking, savings and money market accounts and certificates of deposits up to $250,000 per depositor, per institution and per ownership category.

NASB has and will continue to meet the currency needs of our banking customers. You still have access to your funds either directly, by visiting a branch drive-thru or ATM, or electronically through NASB’s Internet Banking or Mobile Banking App. In any case, with NASB, your funds are protected by the FDIC.

With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our customers, associates and communities is our top priority. As we address the needs of our customers including those impacted by the COVID-19 situation, call wait times may be longer than usual. In an effort to give you the best service possible, please take advantage of our online self-service banking tools.

Sign in online or to the NASB Mobile App to access your account online 24/7 from almost anywhere in order to:

  • View transactions
  • Make deposits
  • Pay bills
  • Lock your card
  • Find ATM locations

Our NASB ATMs are available 24/7.  You will also be able to self-service by accessing accounts online or by using the NASB Mobile app.

You can access your accounts 24/7 online or by using the NASB Mobile app at your convenience. From there, make payments, view transactions, check balances, transfer funds, and more.

In case of an extreme emergency, customers can access their safe deposit boxes by appointment. In an effort to keep our customers and team members safe and healthy, we’d ask that these requests are limited to extreme emergencies only.  If such an event occurs, you can call customer service at 1-800-677-6272, they can coordinate with the branch personnel to arrange an appointment.  

If a customer isn’t able to conduct business through the drive-thru, we offer online access to accounts or service by calling 1-800-677-6272.

We are continuing to exercise enhanced deep cleaning protocols in our open branches and operations centers to maintain a safe environment at all locations.

These operational changes will be in effect until further notice. We are monitoring the situation closely and will notify our team members and customers as soon as any changes are made.




March 17, 2020

Drive-thru Service Only at Branch Locations

Due to the rapidly changing situation regarding the Coronavirus (COVID-19), NASB will be utilizing drive-thru only service at all our branch locations, beginning Wednesday, March 18, 2020, until further notice.

This change is intended to support the CDC’s recommendation for social distancing, which will help protect both customers and employees.

We expect the increased traffic in our drive-thru lanes and our calls to our call center may slow the pace of service at times.  We appreciate your patience as we work to conduct business in the safest way possible during these unique circumstances.

We’ve got you covered in these challenging times and understand the impact our lobby closure may cause. To this end, we will be extending the CD Renewal Grace Period from seven days to 20 days while the lobbies are closed.

Our customer service personnel are happy to assist you at 1-800-677-6272 and can support CD renewals, ordering debit cards and a host of other support functions. 

Please visit www.NASB.com for a variety of self-service options:

  • Open new accounts.
  • Log-in or sign up for online banking.
  • Find Branch and ATM locations and hours of operation.
  • Perform account maintenance.

    Don’t forget all the easy to use capabilities of our online and mobile banking options:

  • Access your account 24/7 from anywhere with an internet connection.
  • Pay your bills and/or set up automatic bill payments.
  • Transfer money between accounts.
  • Deposit checks via the NASB Mobile Banking App available on Google Play and iTunes App Stores.
  • Be informed of account alerts like low balances.
  • Find ATM locations and much more.

We appreciate your patience and cooperation as this situation develops.

 



March 12, 2020

Financial Needs Best Practices

To prepare for possible emergency situations, here are three best practices you can adopt now to minimize your exposure as the U.S. and our local communities work to contain the spread of the coronavirus:

1. Sign up for online and mobile banking options to accomplish many of the in-branch transactions from the comfort of your home. With digital banking you can:

  • Access your account 24/7 from anywhere with an internet connection.
  • Pay your bills and/or set up automatic bill payments.
  • Transfer money between accounts.
  • Be informed of account alerts like low balances.
  • Find ATM locations and much more.

If you need help setting up digital banking, please call our customer service line for assistance at 1-800-677-6272. We are happy to help!

2. Sign up for direct deposit with your employer:

  • Contact your employer’s payroll or personnel department to start the process.
  • Provide them your NASB account number and NASB routing number: 301071631.

3. Wash your hands after handling cash or ATM surfaces. 

Please know that we have taken several precautionary health and safety measures recommended by the Centers for Disease Control (CDC) to ensure the well-being of our employees, customers and community members. These measures include supplementing our normal cleaning practices with daily cleaning and sanitizing of commonly-touched surfaces, readily available hand sanitizers, and best practice education and implementation for all our employees. 

We will keep you informed of any relevant information or changes through this website, social media, email, customer service and in our branches.

Additional information about COVID-19 can be found on the CDC website at cdc.gov.