IMPORTANT MESSAGE FOR BORROWERS IMPACTED BY RECENT NATURAL DISASTERS:

If you are in need of mortgage assistance, please e-mail naturaldisaster@nasb.com or call (800) 677-6272, option 5, option 2. If you have sustained damage to your property, please reach out to your insurance provider first to initiate a property damage claim. Should you not have insurance to cover your damage, contact FEMA at (800) 621-FEMA or www.fema.gov.

 

Deposit Services

Personal Account Information
Call

Kansas City area: 816.316.4000, option 3
All other areas: 800.677.6272, option 3  

Email

Secure:  Sign in to Internet Banking, and under the Accounts Summary module, select the "More" tab, then click "Messages," and "Compose New." View Page 
Non-Secure:  CSR@nasb.com 1

Mail North American Savings Bank
12498 S. 71 Highway
Grandview, MO 64030

Internet Banking Support

Call
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Kansas City area: 816.316.4000, option 3, option 1
All other areas: 800.677.6272, option 3, option 1  

Password Resets

Kansas City area: 816.316.4000, option 3, option 1
All other areas: 800.677.6272, option 3, option 1  

 

ATM/VISA Check Cards

Call
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Kansas City area: 816.316.4000, option 2
All other areas: 800.677.6272, option 2  

Lost or Stolen Cards:
(24 hours a day)

800.264.5578

 

24-Hour Personal Access Line (PAL)

Call

Kansas City area: 816.765.7272
All other areas: 800.374.2636 

 

Traveling? Contact us first

To limit any impact, please keep in mind these helpful travel tips.
Call
If you're abroad

Kansas City area: 816.316.4000, option 4
+1.800.677.6272, option 4

Loan Servicing & Homeowner Hardship Support

Account Information
Call
MON-FRI: 8:00 a.m. - 5:00 p.m. CST



Customer Service

Kansas City area: 816.316.4000, option 5, option 2
All other areas: 800.677.6272, option 5, option 2

Homeowner Hardship Support

Kansas City area: 816.316.4000, option 5, option 1
All other areas: 800.677.6272, option 5, option 1

Personal Access Line [PAL] Available 24/7

Kansas City area: 816.765.7272
All other areas: 800.374.2636

E-mail

Secure: Log into your Internet Banking session and use the 'Contact Us' tab at the top of the Account Summary page, or click here.

Non-Secure: servicing@nasb.com 1

Non-Secure: LossMit@nasb.com 1

Mail

Loan Payments:
(Deliveries not accepted on weekends or holidays)

North American Savings Bank
P.O. Box 808002
Kansas City, MO 64180-8002

Make a Loan Payment Online

All Other Correspondence:
North American Savings Bank
Attn: Loan Customer Service
12520 S. 71 Highway
Grandview, MO 64030

Overnight Mail: 
(Deliveries not accepted on weekends or holidays)
North American Savings Bank
Attn: Loan Customer Service
12520 S. 71 Highway
Grandview, MO 64030

To submit a written Notice of Error, Request for Information or Qualified Written Request*
Send correspondence to:
North American Savings Bank
Attn: Loan Servicing
12520 S. 71 Highway
Grandview, MO 64030

Notice of Error Resolution or Information Request

*A Notice of Error, Request for Information or Qualified Written Request is a request for NASB to research an error or dispute regarding the servicing of your mortgage, or to request information or documentation regarding your mortgage.

 

 

IRA Lending

Call

866.735.6272

E-mail

iralending@nasb.com

 

Loan Offices

Internet Lending Division

855-465-0753

 

Find a Loan Officer

12498 S. 71 Highway               
Grandview, MO 64030
Map

816.765.2200

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

789 Rice Road
Lee’s Summit, MO 64086
Map

816.246.1000
866.599.9800 toll free

Lobby:
MON-FRI: 8:00 a.m. - 5:00 p.m.

8501 N. Oak Trafficway
Kansas City, MO 64155
Map

816.436.5924
866.599.9800 toll free

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

2707 NW Prairie View Road
Platte City, MO 64079
Map

816.858.2101

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

920 N. Belt Highway
St. Joseph, MO 64506
Map

816.233.8093

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

1001 N. Jesse James Road
Excelsior Springs, MO 64024
Map

816.630.6711

Lobby:
MON-FRI: 8:30 a.m. - 5:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

903 E. 104th Street
Building C, Suite 400
Kansas City, MO 64131
Map

816.943.8000
866.599.9800 toll free

Lobby:
MON-FRI: 8:00 a.m. - 5:00 p.m.

 

Banking Branches

12498 S. 71 Highway      (Main Office)
Grandview, MO 64030
Map

816.765.2200

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

11400 E. 23rd Street
Independence, MO 64052
Map

816.254.4000

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

646 N. 291 Highway
Lee’s Summit, MO 64086
Map

816.524.0500

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

2002 E. Mechanic Street
Harrisonville, MO 64701
Map

816.380.7722

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

8501 N. Oak Trafficway
Kansas City, MO 64155
Map

816.436.6720

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

7012 NW Barry Road
Kansas City, MO 64153
Map

816.741.4400

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

2707 NW Prairie View Road
Platte City, MO 64079
Map

816.858.2101

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

 

920 N Belt Highway
St. Joseph, MO 64506
Map

816.233.8093

Lobby:
MON-THU: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

1001 N Jesse James Road
Excelsior Springs, MO 64024
Map

816.630.6711

Lobby:
MON-THUR: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

205 S 13th Street
Lexington, MO 64067
Map

660.259.2247

Lobby:
MON-THUR: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

228 S 2nd Street
Odessa, MO 64076
Map

816.633.4106

Lobby:
MON-THUR: 9:00 a.m. - 5:00 p.m.
FRI: 9:00 a.m. - 6:00 p.m.
SAT: 9:00 a.m. - 12:00 p.m.

Drive-Up:
MON-FRI: 8:00 a.m. - 6:00 p.m.
SAT: 8:00 a.m. - 1:00 p.m.

1 Please do not submit personal sensitive information such as account or debit card information through the “Non-Secure” email address. When supplying personal sensitive information to the Bank, please use the secure messaging system via Internet Banking or contact NASB directly using the applicable telephone number provided.