Mobile Banking App

Yes. Not only is mobile baking secure, it is a convenient way for you to monitor your account activity. We encourage you to visit our Security Center to learn how to protect your account and keep your information safe while using NASB’s mobile banking app.

Remember: Never provide personal financial information, including your Social Security number, account numbers, or passwords, over the phone or the Internet if you did not initiate the contact. NASB WILL NOT send you an email or text asking for your mobile account password, PIN, or other sensitive data. Do not reply to anyone with this information.

Yes. When the updated NASB Mobile Banking app becomes available, you’ll need to re-download the newest version from the Apple iOS Apple Store or Google Play Store.

The newest version of our Mobile Banking app will be launching soon. We are committed to keeping you informed as we update our Mobile Banking App. Please check back regularly for the latest information. We appreciate your patience and understanding as we work to improve your banking experience.

Our Deposit Services team is here to help. If you have questions about the Mobile Banking update, please contact Deposit Services at 800.677.6272, option 3. 

To support enhanced security features, the updated Mobile Banking app will be available on devices running: 

• Apple® iOS 14.0 or higher
• Android™ OS 9.0 or higher

Devices that do not meet these requirements may not be able to download or use the updated app.

No. You’ll continue to use the same User ID and password you use today. 

Yes. The updated Mobile Banking app includes expanded debit card controls, such as the ability to freeze or unfreeze your card and set travel notifications. 

You may need to re-establish certain Mobile Banking alerts after updating the app. Instructions for setting up alerts will be provided once the update is live. 

Yes. Your existing accounts and account information will be available in the updated version of the Mobile Banking app. 

The mobile banking app contains many of the same core features as the desktop site.

There are two easy ways to pay bills using NASB’s Mobile Banking app. You can use the Bill Pay service or transfer money between NASB accounts to make a credit card or loan payment.

No, NASB does not charge a fee for using NASB mobile services or downloading our mobile app. However, you should check with your wireless carrier, as message and data rates for your mobile device may apply from them. For mobile text/SMS, it might cost you more, as some carriers charge for text messaging depending on your plan. For mobile web and our mobile app, you need to have a plan that supports "data", which could cost you more.

If you own an iPhone or Android  smartphone, you can download the App (or Launcher) directly to your mobile device. Simply search for NASB North American in your device’s app store. 

Alerts are notices that you set up to automatically alert you when select activity occurs on your accounts. Alerts are sent through text or email directly to your mobile device and are an easy, effective way to keep track of your account activity and to monitor your accounts for fraudulent transactions.

The paper check should be retained for a minimum of 30 days.

$1,000 per business day; daily deposit limits may vary for users of other services provided by NASB.

NASB Mobile Check Deposit works by using the camera on your phone to capture an image of the check. The image is processed the same way as making a deposit at a branch or at an ATM.

• Make sure the check amount entered matches the amount written on the check
• Verify that the back of your check is signed (endorsed)
• Flatten folded or crumpled checks before taking pictures
• Keep the entire check within the on-screen corners when capturing your picture
• Capture the picture in a well-lit area
• Place the check on a contrasting background before taking pictures
• Keep the phone flat and steady above the check when taking pictures
• Make sure the entire check image is visible and in focus before submitting your mobile deposit
• Make sure the signature on the check doesn’t flow into the MICR line (the series of numbers that appear along the bottom of your check)

NASB customers who are 18 and over, and who have an active checking or savings account, online banking with NASB, and a mobile device such as an iPhone, Android, or a tablet.