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Hello! I am RC Malcolm

Senior Loan Consultant | NMLS #415073

RC Malcolm - NASB loan officer

Mission Statement: Honor, integrity, and commitment - whether it is serving my country or my customers, there is nothing more important to me than to give everything I have to help you. My goal is to listen to my customer on their wants and needs to find the ideal mortgage solution for their family. I understand what it is like to be on both sides of the table because at the end of the day, I am also a consumer. This is why I pride myself on following through on what I say will be done and delivering what has been asked of me.

About me

Loan specialist since: 2004

What people say

“RC Malcolm was AWESOME. Simply put, he answered every question - heck, he anticipated most every question and concern I had. He was prompt at returning my calls and was an excellent coach through the process (Of document gathering, preparation, timing, etc.). I couldn't be happier with the service and results of my home refinance. Thank you!”

— John T. - Greenwell Springs, IL

“RC Malcolm and his team were professional, competent and very helpful throughout the process, keeping me informed at all junctures along the way. Absolutely will recommend them to anyone looking for financing.”

— Jim S.

“great experience, excellent communication and all questions answered rapidly. very friendly and professional. I would definitely be happy to work with RC Malcolm again!”

— Nora S.

“RC was fantastic and was the driving reason we chose the options we did. He walked us through all the math and helped us make a great decision.”

— Matthew S. - Swatara, PA

“RC is very knowledgeable, and made my loan process a pleasant experience. This is my second time using NASB.”

— Ricardo T.

“I've closed on five home loans since 1988 and this one was by far the best and smoothest of them all. Thank you NASB and RC Malcolm. I will be calling you first next time I need a home loan.”

— Kenneth M. - Villa Rica, GA

“I want to take a moment of your time to express my sincere appreciation for the exceptional service Regan "RC" Malcolm provided with my IRRRL.  After shopping several of your competitors, I decided to go with NASB after talking with RC.  He is very knowledgeable, and he patiently explained the intricacies of a 15-year IRRRL mortgage while answering all questions to my satisfaction.  Not only that, he continued to provide excellent customer service by making himself available when I called, which was on numerous occasions throughout the process.  When on occasion I needed to leave a message for him to return my call, he did so, and it was usually immediately.  When I spoke with him, he gave me his undivided attention.  I cannot tell you how much I appreciated that. Please know that RC didn't ask me to write you, but I felt it was the least I could do given the exceptional customer service he provided. Furthermore, I closed on my loan in the convenience of my home this evening. I thank NASB, RC, and you for making this a most painless and positive experience.”

— Anthony G. H.

“After finding a home I was hoping to purchase I contacted several local banks and mortgage brokers and left all of them unhappy. I have been self employed for over 14 years but I do W-2 myself as I would any employee. Much to my amazement the local banks and brokers I contacted could not understand small business. Frustrated I answered a online questioner about a mortgage and within minutes RC called me. Within moments I realized RC understood mortgages but also small business. It made me feel secure in his abilities. RC handled every question, concern as though it was his own loan and actually had us ready to close 2 days ahead of schedule. Over the years I have been through many closings and I have never met a loan officer who was as well trained or enjoyable to deal with as RC. Thank You”

— Joseph A.

“R.C. did an excellent job very good with follow-up and always timely.”

— Harold P.

“RC Malcolm was fabulous! I was very satisfied with his attention to issues.”

— Eric E.

“I worked with the NASB representative for an extended period of time as I tried to gauge the best time to refinance. Mr. Malcom was ALWAYS responsive, positive and effective. Without a doubt, the success of my refinancing was directly attributable to Mr. Malcom's knowledge, skills and patience. A great job by a true professional.”

— J.V.

“This loan is my second with NASB, and I came back to you because of your excellent rates, customer service, and the loan agent is now like a good friend. RC Malcolm truly understands customer service and I enjoyed working with him. I will definitely recommend NASB to my friends and family.”

— Anthony H.

“I really thought RC Malcolm took care of me and was totally knowledgable about my individual loan needs.”

— Ngano K.

“My loan consultant RC Malcolm was outstanding! I had a ton of questions throughout the process and RC was always available to answer them for me. I couldn't have been happier! The closing process was also very smooth with no surprises. If I am ever in need for another loan I will definitely use him again. Simply outstanding work and very knowledgeable! Thanks RC for making this process easy!”

— James T. - Washington, DC

“This loan is my second with NASB, and I came back to you because of your excellent rates, customer service, and the loan agent is now like a good friend. RC Malcolm truly understands customer service and I enjoyed working with him. I will definitely recommend NASB to my friends and family.”

— Jose De La T.

“This is the second time I have used NASB for a mortgage. I must say that this time my loan officer RC Malcolm went above and beyond what I would expect from anyone by putting up with my agent. She want me to use her lender and when I didn't all hell broke loose. She did everything she could to sabatoge RC into getting his job done on time. He showed her, he finished early.”

— Sharon H.

“NASB made getting my initial mortgage so seamless, that it only made sense to go back to them to inquire about refinancing my home. I was able to reach back out to my original loan officer, RC Malcolm, who made both processes so easy and comforting that I knew there was nothing to worry about. He explained what was going to be needed, what his role and my role in the process would be, and when we should be able to get everything resolved. Also, as a veteran utilizing a VA Loan, it made all the difference talking to a fellow veteran who understood how to navigate the waters of financing a home. I would absolutely refer anyone needing a loan to contact RC and NASB.”

— Chard M.

“RC was great to work with, I had several issues that needed to be taken care of to get me through the process and he was very helpful in me getting them accomplished and getting my loan. Thanks RC!!!”

— William B.

“RC Malcolm provided phenominal service. I have already recommended him to friends. He made the process much easier than I ever anticipated and I'm extremely happy with my refi.”

— Todd L.

“RC Malcolm was a thorough professional and took pains to explain all the intricacies of home loan application process and financing options. He is very pleasant to work with, very understanding and respectful of customer needs and demands. Always patient and willing to listen, RC made the entire process smooth and easy to manage. I recommend NASB and RC, particularly, wholeheartedly to future borrowers.”

— Rajesh N.