A Convenient Place to Manage Your Loan!

We offer a variety of ways where you can make payments, updates and manage your account online. Don't see what you need? You can always contact us and we'll help guide you!


Loan Management Options At a Glance: 

Make A Loan Payment
View Your Loan Balance & Account Information
Contact Us
Error Resolution or Information Requests
Request a Payoff Statement
Automate Your Mortgage Payments
Change of Address
Homeowner Hardship Support
Credit Dispute
Permission to Release Information


Make A Loan Payment Online 

Manage your NASB loan quickly and easily, anywhere you have Internet access. You have two options to pay your loan online:

  • Make a secure payment from a non-NASB account.
    • Payment using a non-NASB account is $2.75. Fees subject to change without notice. 
  • Transfer a payment from a NASB checking or savings account via Online Banking.

Payments received by 3:00 pm CST on Monday - Friday are posted on the same day, excluding holidays.

For additional information or assistance making an online loan payment, please call Loan Customer Service at 800-677-6272option 5 during regular business hours (Monday-Friday, 8:00 am - 5:00 pm).


View Your Loan Balance & Account Information

You can view your mortgage balance and account information online. To do so, just log into Internet Banking.  If you do not have a NASB Online account, it's easy to get started. Enroll Now.   Even if you do not have a deposit account with NASB, your mortgage information is still available through this tool.

Access your Mortgage Account


Contact Us

Get in touch with us in the following ways:

Call Monday-Friday from 8:00 a.m. - 5:00 p.m. CST

Or, use our Personal Access Link (PAL), which is available 24/7 at 816-765-7272 or 800-374-2636.

Email 

Mail

  • Loan Payments: North American Savings Bank PO Box 808002 Kansas City, MO 64180-8002
  • Overnight mail and all other Correspondence:  North American Savings Bank Attn: Loan Customer Service 12520 S. 71 Highway Grandview, MO 64030. Deliveries are not accepted on weekends or holidays.

Error Resolution and Information Request

You have certain rights under Federal law related to resolving errors in the servicing of your loan and requesting information about your loan. 

Error Resolution & Information Request Instructions


Request a Payoff Statement

If you are looking to make your final payment, please complete and submit the form below to get your loan balance and payoff information. 

Payoff Request Form


Automate Your Mortgage Payments

One of the easiest ways to pay your mortgage on time, every time is to set up an automatic payment. Eliminate the need to remember to schedule or send a payment every month. Please complete and return the form and we'll take care of the rest. 

Make Automatic Payments


Change of Address

If you've moved and need to update your address on file, please complete and return our form. 

Address Change Request


Homeowner Hardship Support

Have you been affected by unexpected unemployment, reduced income, injury or illness or another life event that is making it difficult for you to make your mortgage payment? If so, we may be able to help. 

Hardship Options


Credit Dispute 

 If you believe there is inaccurate information on your credit report that is preventing you from being approved for a home loan, please complete the form below and return it with supporting documents so we can further investigate. 

Credit Dispute Form


Permission to Release Information

If you need to need to allow NASB to discuss your loan file with a third party, please complete, sign and return our one-page form. 

Information Release Authorization