Contact Us

Get in touch with us in the following ways:

Call Monday-Friday from 8:00 a.m. - 5:00 p.m. CST

  • Customer Service: 816-316-4000 or 800-677-6272 then option 5, option 2 
  • Homeowner Hardship Support: 816-316-4000 or 800-677-6272 then option 5, option 1 

Or, use our Personal Access Link (PAL), which is available 24/7 at 816-765-7272 or 800-374-2636.

Email 

Mail

  • Loan Payments: North American Savings Bank PO Box 808002 Kansas City, MO 64180-8002
  • Overnight mail and all other Correspondence:  North American Savings Bank Attn: Loan Customer Service 12520 S. 71 Highway Grandview, MO 64030. Deliveries are not accepted on weekends or holidays.