Get in touch with us in the following ways:
Call Monday-Friday from 8:00 a.m. - 5:00 p.m. CST
- Customer Service: 816-316-4000 or 800-677-6272 then option 5, option 2
- Homeowner Hardship Support: 816-316-4000 or 800-677-6272 then option 5, option 1
Or, use our Personal Access Link (PAL), which is available 24/7 at 816-765-7272 or 800-374-2636.
- Send a secure message by logging into your account through Internet Banking and use the "Contact Us" tab at the top of your Account Summary page, or click here.
- Customer Service (non-secure message): email@example.com
- Homeowner Hardship Support (non-secure message): LossMit@nasb.com
- Loan Payments: North American Savings Bank PO Box 808002 Kansas City, MO 64180-8002
- Overnight mail and all other Correspondence: North American Savings Bank Attn: Loan Customer Service 12520 S. 71 Highway Grandview, MO 64030. Deliveries are not accepted on weekends or holidays.